Returns & Refunds Policy

We want you to be completely satisfied with your online shopping experience.
Refunds will be issued only for items that are deemed damaged or faulty by our team. If you have purchased a full priced item you can request a store credit for your return which you can use towards re purchasing your exchange size or garment.

An online store credit will be granted for all items except jewelry, beauty and wellness, sunglasses, sale items, intimates and swimsuits, that are returned in new condition, unworn and with original tags within 15 days of delivery are eligible for a refund.
All refunds will be made in the form of online store credit which is a code you will receive via email and can be used at checkout.

Please allow a few days for your return to be received at our warehouse and inspected to make sure it meets the IGM policy standards. Once inspected we will issue you an online store credit via email.

All clearance items and/or items bought during certain promotional sales are FINAL SALE and are not redeemable for any type of return.

Shipping costs are non-refundable and will be deducted from your total online store credit.

Please contact us directly for instructions of our Returns Policy.
info@islandgirlmiami

All returns are expected to be unworn, in new condition and with their respective tags.
Please make sure the garment being returned does not smell of perfume and/or any fragrance.
Merchandise soiled, mishandled, abused, laundered or missing tags is subject to refusal and will be returned at the customers expense.

• In the rare case that you receive an imperfect item, please email photos and a brief description to info@islandgirlmiami.com and allow 24 hours for a response.
  

• All damaged items must be reported within 48 hours.

• We will ship a replacement if possible.

• Final Sale Jewelry, Accessories and Intimate items CANNOT be returned.

• Upon receipt of the returned merchandise, www.islandgirlmiami.com reserves the right to deny the return, if the item does not meet our return policy standards.

• We reserve the right to cancel orders placed by customers who have a history of excessive returns.

We aim to process returns within 5-7 business days of receiving it back at our warehouse. Please track your return and if it has not been processed within 5-7 business days of delivery, please contact our customer care team to follow up.  Otherwise, our customer care team will contact you via email once your return is completed.

So that we can provide you with a seamless returns process, a return shipping and handling fee will be deducted from any refund request to cover the cost of the traceable returns label provided by our returns team. This ensures our logistics team has full visibility of your return during its journey back to our warehouse and provides warranty if your return is deemed lost or damaged in transit. Then all you need to do is drop off your pre-paid parcel at your local Post Office. The shipping label fee will not apply to store credit returns or exchanges. Please note, the label provided must be used in correspondence with the order being returned. Multiple returns can not be sent back in the same parcel.